We heard the following ideas from stakeholder consultation and customer feedback about
existing service channels. It has driven all aspects of the plan.
Every voice contributed to developing the plan. There were common ideas and goals, and there were individual voices with new, viable ideas.
The voice of the customer has enhanced the plan and will help us when taking our next steps.
- Good digital services, such as GrantsNT, make us want to use digital channels.
- Digitised government services, like the Can-Do portal can save me time and effort.
- Lots of people in the NT have access to mobile phones and like accessing government services on their smartphone.
- When I need to talk to someone from the NT Government, it shouldn’t matter which department they are from.
- Services are not always easy to find. It’s easier to find what I’m looking for on Google sometimes.
- I often repeat steps multiple times, simple things should only have to be done once.
- Not everyone wants a digital service, some people still want to walk into an office or talk to a real person.
- Some organisations have used digital services to replace talking to people. We don’t want the NT Government to follow that model.
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The stakeholder feedback was gathered in round-table workshops between June and October 2021. The views, ideas and challenges volunteered by everyone involved have been collated. These voices drove planning and analysis for the Digital Government Transformation plan.
The workshops were split by stakeholder type, including:
NT social sector and young territorian stakeholders
- NT Council of Social Services
- NT Youth Round Table
NT industry stakeholders
- ICN Northern Territory
- Chamber of Commerce Northern Territory
- Industry Skills Advisory Council NT
NT digital industry stakeholders
- ICT NT
- Australian Computer Society
NT Government staff
- Over 50 staff from across the NT Government were involved in the internal round-table workshops from across the NT. Registration for the round tables were open to participation by any NT Government staff.
This was collated into groupings of ideas through an affinity board to find common themes, ideas and feedback. They were further grouped into high level sections of Benefits, Lessons, and Principles. This is reflected in the plan.
Download the Stakeholder Affinity Board - Benefits and Opportunities (PDF File, 140.3 KB)
Download the Stakeholder Affinity Board - Challenges and Lessons (PDF File, 143.7 KB)
Download the Stakeholder Affinity Board - Principles (PDF File, 137.5 KB)
Download the Stakeholder Affinity Board - Priorities (PDF File, 139.4 KB)