Deliver a customer facing online service portal, broadening the Can-Do Territory project. The portal will provide a single digital entry point to access government services by customers and businesses.
This portal will be simple and easy-to-use and will assist customers to find the service they are looking for. The digital portal will provide access to simple forms, renewals more involved online applications.
The NT Government will develop the portal as a whole-of-government collaboration involving customers, agencies and with expertise from the local digital industry. The online service portal will be a scalable and reusable digital service channel for all agencies.
This will be delivered by:
- Enhancing and expanding the Can-Do Territory portal to include citizen-centric transactions.
- Growing the Can-Do Territory portal further to include all key government services delivered online.
- Seeking feedback from customers and agencies as the Can-Do Territory portal grows to meet customer expectations.
Benefits
- Improves service quality
- Meets customer expectations
- Increases service engagement
- Reduce costs
Outcomes
Easy-to-use
Reliable
Convenient
Quick
