Overview
Digital transformation is the adoption of digital technology to:
- improve or reform services
- replace manual processes
- introduce modern digital services
Delivering an effective digital service requires more than an uplift to an ‘online app’. It requires an understanding of our customers expectations. We must commit to shape and improve our digital solutions as we learn more.
The Northern Territory Government (NT Government) has been on a digital transformation journey for some time. This plan charts a clear path of modernisation and improvement.
Digital transformation has multiple benefits for:
- NT businesses - streamlined access to government services and reducing costs.
- Territorians - more convenient to access government services
Digital transformation is a philosophical mind shift towards a customer-centric world.
The NT Government Digital Transformation Plan (the plan) focuses on the technology needs of the NT Government over the next 5 years. It outlines how we will engage our staff and deliver services to Territorians. It is a key step in creating ongoing process improvement and investment in change.
