Increased engagement lead by customers as services have improved. Our stakeholders told us that our recent digital services increased their engagement with us. They told us this was because they are easy to find, simple to use and effective. This reflects our research into digitisation of government services.
The NT Government aims for a customer experience that engages people.
Impacts:
NT Government customers
Easier for customers to find and use digital government services.
NT Government agencies
Potential for increased compliance and reduced effort rolling out new services.
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NT Government customer impact
NT Government impact
