Improve collaboration and service delivery across traditional boundaries. The NT Government is made up of 23 agencies, 383 Acts of Parliament (as at July 2021), and over 23,000 employees.
While relatively small compared to other jurisdictions, there is a lot of commitment by NT Government staff to work together.
Being a complex organisation managing a range of services, boundaries naturally develop. Some examples of boundaries are service delivery lines, work teams, and regions.
Delivering services that meet NT Government customer expectations requires identification of pathways through and across boundaries.
Impacts:
NT Government customers
- Do not always receive end-to-end service delivery.
- Have to contact multiple areas to complete transactions.
NT Government agencies
- The model limits the knowledge about NT Government’s customers and their needs.
If we can get this right:
- Reduces effort from the customer and often on the NT Government staff.
- Increase NT Government staff awareness of our customer needs.
- Streamline and simplify how we deliver services, leading to operational savings over time.
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NT Government customer impact
NT Government impact
