Develop digital capabilities and skills across the NT public sector to increase staff confidence with digital services.
- Digital skills are recognised as a critical capability for 21st century jobs.
- By providing opportunities for staff to increase their digital skills and qualifications staff can confidently access a range of digital solutions, and provide improved services to customers.
The NT Government will increase our focus on customer experience and improving the
accessibility of digital services. This will increase the support for customers and staff that have different needs when accessing digital services.
This will be delivered by:
- Delivering learning programs for staff across government, aligned with the NT Government Workforce Strategy:
- digital fundamental skills
- cyber security and safety
- data analytics.
- Implementing customer experience and human-centred design training and awareness for NT Government staff.
- Publishing learning tools and programs integrated with the digital solution they relate to, so staff learn how to use digital solutions quickly.
- Increasing focus on accessibility of our digital services to ensure all customers and staff can access government services online.
Outcomes
Effective
Learn
Develop
Customer-centred
