Increase in digital workers of 3.8% in the NT and 4.3% across Australia.
growth in annual ICT graduates nationally and in the NT.
of Australians surveyed by Deloitte require 1 or more ICT skills.
ICT exports grew by 14% in 2019-20 across Australia.
of Australians prefer to access government information via digital channels.
of Insurance customers in Australia are willing to switch to a competitor if seamless digital channels are not available.
Australians 2 times as likely to work from home in 2021 compared with 2020.
Australia is exceeding telehealth adoption compared to global average by 10%.
NT Government increased online meetings by 53% in 2021, and other collaboration tools by 72%.
of citizen delays to accessing government services relate to long hold times on the phone.
Australians seek government information regularly.
only 27% of Australians seek government sources first for government information.
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Key sources of data that informed the NT Government’s digital transformation research:
- Digital Strategies for each state and jurisdiction in Australia
- ACS Australia's Digital Pulse 2021- Australian Computer Society and Deloitte Australia
- Delivering for citizens- McKinsey Center for Government
- A blueprint for enhanced citizen experience- Adobe and Deloitte Australia
- Digital Inclusion - what we heard - Western Australia Government
- Technology, Media and Telecommunications Predictions - Deloitte Australia
- Digital government from the World economic forum
- Australia’s eCommerce revolution – how it saved businesses in COVID-19 and future strategies to thrive - Australia Post and Deloitte Australia