Better knowledge about our customers and their needs. The NT Government is developing and improving customer experience using human-centred-design practices. This means we will engage with and talk to our customers about their needs and challenges. We will develop digital solutions based on customer needs.
Impacts:
NT Government customers
Simpler digital services designed for their needs.
NT Government agencies
Increased engagement by customers across government service channels.
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NT Government customer impact
NT Government impact
