Digital services principles
The principles in our plan are from the NT Government Digital Services Policy. Originally published 2018, the NT Government developed these principles to ensure government delivers smart, secure and accessible people-centred digital services.
In consultation with NT Government customers, stakeholders and staff, these principles were re-examined and tested. They remain relevant and useful to the priorities in our plan.
People-centred
Digital services designed and managed to meet the customer’s needs. They will be responsive, simple to use, intuitive and clear.
OneNTG
Services are delivered from NT Government channels with consistent appearance providing a seamless interaction.
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Services will exchange and share information where appropriate and authorised by the customer, reusing provided information to streamline the customer’s interaction with government.
Accessible
Digital services will be accessible and functionally useable to all people regardless of the device they are using, their ability, speed of connectivity or environment.
Adaptable
Digital services are flexible in design and delivery, responsive to people’s changing needs and usage patterns and can continue operating on evolving technology. Customer's preferences will influence how people interact with the service.
Secure
Services have cyber security and privacy controls inbuilt to protect the customer’s information and the NT Government’s digital environment.
Digital focus
NT Government will encourage people to use digital services and gain benefits from digital interactions with government, providing access to NT Government services how, where and when customers require.