Digital transformation is a modern response to the challenges and expectations of the Territory’s people.
Digital transformation is well recognised for having benefits to:
- Territorians by making government services more convenient
- Government by making service delivery more efficient.1
The plan focuses on how technology can improve the quality and efficiency of NT Government services. The plan will:
transform government service delivery to be more accessible and usable
prioritise investment in digital solutions that are sustainable, efficient and increase service quality
identify how we engage with our staff and grow their digital and related skills
streamline how we build and invest in digital services to improve customer experiences
optimise operational costs of government service delivery
The NT Government is seeking the following outcomes:
For customer
- Easy-to-use
- Convenient
- Know me
- Quick
- Protect
- Customer-centred
For staff
- Learn
- Develop
- Robust
- Provide insights
- Effective
For government
- Secure
- Solve
- Trusted
- Adaptive
- Reliable
1. Deloitte Access Economics, Digital Government Transformation, 2015.