Each of the priorities relate to one or more benefits or challenges. These have been developed from our research and review of our digital journey.
Our stakeholders provided views and insights to development of these parts of the plan.
Reduces costs for NT business to engage the NT Government and improves operational government expenditure over time.
Meets the increased expectations of Territorians to access digital government.
Reduce waiting times and improve service quality by enabling customer-self-service.
Maintain capacity and capability to keep pace with rapidly changing and growing technology.
Limited digital literacy and accessibility can reduce engagement with government digital services.
Change NT Government forms and processes to prevent customers repeating simple actions causing frustration.
Prioritise process and regulatory reforms prior to or as part of digistation.
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NT Government customer impact
NT Government impact