Limited digital literacy and accessibility can reduce engagement with government digital services.
The Northern Territory has various levels of digital literacy, acceptance and availability to digital services and basic connectivity.
This challenge is not unique to the Territory, but there is a higher proportion of people with multiple challenges accessing digital services in the Territory.
To address this challenge, the NT Government is focused on:
- addressing digital inclusion
- ensuring basic digital services are accessible, and
- designing services to adapt to meet people’s needs.
Impacts:
NT Government customers
- Increases frustration accessing digitised services. This can include any kind of service such as banking.
- Can impact Territorian’s ability to engage with government services.
If we can get this right:
- Increases access and confidence of Territorians accessing any government service.
- It can help Territorians to be ready for the future.
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NT Government customer impact
NT Government impact
