Prioritise process and regulatory reforms prior to or as part of digitisation. There are a myriad of examples where digitisation changes how people live and work. Services like the ServiceM8 scheduling and job management mobile software is an example of transformation that has supported a range of businesses in the Territory to transform.
There can be regulatory and process barriers to digital transformation for Government. However the NT Government continues to modernise and updates regulation, where it is possible and workable, and NT Government’s internal processes are updated in parallel.
This effort will be prioritised as part of the Digital Transformation Plan.
NT Government customers
- Must work within Government's process and regulatory requirements. Some requirements may be inefficient compared to digital alternatives.
NT Government agencies
- Limited in how much digital transformation they can undertake.
- Regulatory requirements can lead to less efficient processes.
- Reduces effort from the customer and the NT Government staff.
- Streamline and simplify how we deliver services, leading to operational savings over time.
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NT Government customer impact
NT Government impact
