Change NT Government forms and processes to prevent customers repeating simple actions causing frustration. For example, Territorians have to contact multiple Departments when they move house, including:
- Motor Vehicle Registry
- Electoral Commission
- Business centres if they hold an occupational license (Electrician, etc)
This costs people time and sometimes money, and is frustrating. Streamlining common NT Government processes involves changes across agencies. Research for the Digital Transformation Plan demonstrated interstate and international jurisdictions experienced increased service usage and engagement after undertaking streamlining work.
Impacts:
NT Government customers
- High time cost.
- Creates frustration.
NT Government agencies
- Impact digital initiatives and service delivery.
- Impacts to staff who are unfamiliar using digital services.
If we can get this right:
- Increase in customer satisfaction and engagement with our services.
- Reduces effort from the customer and often NT Government staff.
- Can lead to increased compliance.
Legend
NT Government customer impact
NT Government impact
