Digital Territory Strategy

Initiative

Develop a data governance framework to for NT Government data in consultation with stakeholders across government.

Overview

Data governance describes the people, processes and information technology required to apply consistent and proper handling of data across government.

The data governance framework will establish roles and responsibilities for maintaining the quality, security and appropriate use of the data.

The framework will specify how the requirements for data governance operate across the NT Government; clearly set out the Government’s expectations of agencies; outline good practice for data governance and assist NT Government agencies where needed to adopt suitable practices.

The data governance framework is a key element in the related action to develop a data sharing legislative and policy framework.

Benefits

The Framework will provide the basis to increase the value of data for decision making and policy development, reduce the risks of inappropriate or unauthorised use and facilitate data sharing and advanced analytics.

Initiative

Develop and maintain a five-year ICT systems roadmap outlining priority projects and major system upgrade or replacement requirements as recommended in 'A plan for budget repair – final report'.

Overview

The ICT system stocktake information as described in a related action will be used as a base to develop a five-year roadmap across government's major ICT systems considering business needs, to identify the relative priority and high level plans to ensure the ICT systems can continue to effectively support government.

The roadmap will also identify digital systems or changes required to effectively support new government policies and programs and allow appropriate prioritisation.

Benefits

The ICT system roadmap will take some time to properly establish and will then be used to enable better long term planning from both an ICT and budget perspective.

The roadmaps will facilitate informed strategic investment decisions and development of industry capabilities.

Initiative

Identify and consider ways to rationalise the number of bespoke or standalone ICT systems used across government as recommended in 'A plan for budget repair – final report'.

Overview

The ICT system stocktake will identify the range of agency systems and inform consideration of standalone agency systems that perform similar functions and should be rationalised.

Bespoke systems will also be carefully considered to assess their ongoing viability and need comparative to any commercial-off-the-shelf alternatives.

Benefits

This rationalisation initiative will, over time, deliver efficiencies through economies of scale and standardisation.

Initiative

Establish a text based chatbot to assist Motor Vehicle Registry staff to answer customer queries.

Overview

Establish a text-based chatbot to assist Motor Vehicle Registry staff in answering customer queries.

The chatbot is programmed by loading relevant questions and answers and then uses this knowledge to respond to questions entered by staff.

Benefits

The chatbot will allow staff to provide faster responses to customer queries.

Initiative

Provide mobile access to client information for Territory Families field-based staff.

Overview

Deployment of 320 tablets and smartphones has been completed for Child Protection Frontline staff to access information about clients in the field.

Progressing planning of tables and smartphones to Youth Justice staff by September.

Development of digital forms so staff can enter information on their devices will be piloted when an all of government digital forms solution is implemented.

Benefits

Portable access will ensure child protection and youth justice staff have immediate access to client information when are where they need it.

Initiative

Introduce a Digital Services Policy for government ensuring NT Government's digital services are customer focused, consistent and convenient.

Overview

The Digital Services Policy, which is expected to be issued in the third quarter of 2018, will set out government's expectations for agency development of digital services. Consumer needs will be at the centre, with a consistent, single government model that reuses data where appropriate and is designed for easy mobile access.

Benefits

NT Government digital solutions and services will place Territorians at the centre of service delivery.

Moving government transaction services online will provide benefits to both citizens and government. These include better quality services, convenient access anywhere at any time, lower costs, faster delivery and a consistent standard.

2019 progress update

The Digital Services Policy specifying service design principles and solution development protocols for NT Government agencies to provide smart, secure and accessible people-focused digital services was published September 2018.

The Digital Service Standard specifying the accountability requirements and controls to apply the Digital Services Policy was adopted in February 2019.

Initiative

Centralise government ICT services and solutions in the Department of Corporate and Information Services.

Overview

Responsibility for digital and ICT systems, services and staff from NT Government departments has transferred to the Department of Corporate and Information Services in mid 2019 to enable a more efficient single enterprise approach across government.

The centralisation of digital and ICT services is the first step in a reform program that will reorganise, standardise, consolidate and improve the delivery of these services.

Benefits

Consolidating digital and ICT investments, systems and expertise will achieve improved scale, consistency and efficiency and reduce costs and risks.

It will also support longer term digital transformation and process automation programs across government.

Initiative

Acquire an integrated child protection and youth justice digital system to improve outcomes for Territory children and families.

Overview

The functional requirements for an integrated child protection and youth justice system have been identified as part of the Client Management Systems Alignment (CMSA) program for Territory Families.

The procurement of a new system and analysis of requirements for related business systems is in progress.

Selection of a supplier and implementation planning for the system is scheduled to be completed by mid 2020.

Benefits

This digital solution will provide real time data to give frontline child protection workers the information they need to make decisions regarding the safety of vulnerable children.

The system will incorporate mobility, portal and business intelligence functions that will provide timely information to workers both at their desk and in the field.

Initiative

Enhance government's infrastructure asset management system ASNEX with additional functions.

Overview

While ASNEX has already modernised and improved NT Government infrastructure asset management, a program of functional enhancements will be progressed addressing any new or changed business requirements to ensure the solution remains useful and contemporary.

Local ICT professionals will continue to be employed to create enhancements, maintaining a level of ongoing work and jobs in the industry and ensuring ASNEX remains responsive to business needs.

Benefits

ASNEX supports the efficient delivery of government's asset and infrastructure programs.

Further productivity benefits, more use of spatial data capability and expanding datasets to support government decision making are anticipated in coming years.

2019 progress update

Multiple enhancements have been implemented in ASNEX this year, including a road reporting app, improvements to the ASNEX portal and asset view modules, and upgraded security functionality.

Initiative

Body worn video cameras for Public Housing Safety Officers.

Overview

The use of body cameras by Public Housing Safety Officers has been successfully trialled, following the use of this digital technology by NT Police.

Body cameras improve transparency for dealings between officers, residents and the community.

Benefits

The cameras provide digital records of interactions at public housing, increasing safety and enabling prompt evidence-based decisions.

Initiative

Enterprise contract management system being introduced for NT Government agencies.

Overview

An enterprise contract management system is being introduced to help government agencies effectively manage their supply contracts.

Benefits

The contract management system allows consistent and appropriate processes to be applied across agencies and facilitates process improvements.

Reporting and capacity to meet contract compliance requirements is being enhanced, leading to improved outcomes from government supply contracts.

Initiative

Monitor development of digital identification technology at the national level that will enable the government to verify Territorians' identities, expediting processing times and reducing the need for paper-based proof of identity.

Overview

The move to digital services and an increasingly online lifestyle means governments need to use digital technology to identify citizens instead of the traditional paper or card forms of ID. This has many benefits and some real challenges.

Work is progressing across Australia to establish effective ways to set up and manage digital identities, including data protection and administration costs.

The NT Government is monitoring developments and participating in discussions with a view to leveraging national solutions.

Benefits

Community expectations for digital identification are increasing as the use of mobile services grows.

Governments are moving to enable digital identities for citizens to make it easier for people to access services.

Some challenges will need to be overcome to deliver trusted and protected solutions, with the benefits including greater accessibility, increased personal security and lower costs.

2019 progress update

The NT Government is monitoring work being done in this area by the Australian Government and other jurisdictions through involvement in national groups such as the Australian Data and Digital Council, interjurisdictional CIO Forum and the Australian Government's Digital Identity Roundtable.

Initiative

Develop a single integrated budget management system for NT Government agencies, providing cost centre level budget allocation and expenditure tracking.

Overview

Planning for an NT Government integrated budget management system is well progressed. The system, SAGE, will enable disciplined budget management monitoring, real-time financial performance and cash flow analysis as recommended in 'A plan for budget repair – final report'.

Benefits

An integrated budget management system will provide a common and rigorous solution that improves financial management, reduces monthly reporting effort and lowers the risk of errors.

Agency Chief Executives will also be better supported to manage their budget.

Initiative

Mobile technology enabling faster and better infrastructure asset data collection.

Overview

The NT Government's ASNEX solution uses contemporary mobile technologies for better asset management, giving field-based staff and contractors access to infrastructure data, digital images and spatial tools.

Benefits

This initiative improves asset planning capability and decision making with the ability to respond quickly to situations in the field, increases productivity, and reduces the effort to effectively manage government's infrastructure assets.

The mobility solution, in partnership with Global GBM, won a national Geospatial Information and Technology Excellence Award for business intelligence in 2016 and the ASNEX program picked up the NT Public Sector Excellence Award for Innovation in the same year.

Initiative

Identify practical approaches that will encourage adoption of a digital-first mindset across government agencies as a foundation for digital transformation initiatives in the 'Plan for budget repair – final report'.

Overview

Protocols will be developed to move digital delivery to be the primary approach for government services to simplify and reduce the costs of providing services.

Traditional service delivery approaches are likely to still be required for some situations but these will supplement the primary digital service platforms.

Moving to a digital delivery model will take time and investment and needs to be managed. Opportunities to be digital-first will present when new services are introduced or existing services modified or upgraded.

Benefits

Digital delivery of government services make them more accessible and easier to use and reduces the time and cost for both government and customers.

Initiative

Plan the implementation of SerPro, a digital transformation program to support delivery of frontline police services.

Overview

SerPro is a multi-year digital transformation program that will deliver a contemporary, integrated digital policing solution replacing NT Police's aging legacy system.

Following completion of the procurement phase in 2017-18, the focus for SerPro in 2018-19 moves to implementation planning and solution design.

As with other major digital programs, locally based ICT professionals will be sourced from Territory enterprises wherever feasible to complete this program.

Benefits

SerPro will support police in providing essential frontline law and order services to the Territory community.

Through integration, mobile access and expanded digital functionality, SerPro will make more information available to police in the field, reduce manual data input and automate data linkages. This will enhance productivity and assist police, leading to improved public safety.

Local ICT industry jobs will increase through use of ICT professionals over the program. This will provide upskilling opportunities to grow capability and economic value for the industry and the NT.

2019 progress update

Detailed implementation planning for the SerPro system was completed in January 2019 and the build phase is underway through a series of defined functional blocks.

Work to align SerPro with the Veritas digital courts program in the Department of Attorney-General and Justice has commenced.

Initiative

Commence the build phase for the Core Clinical Systems Renewal Program (CCSRP).

Overview

The Core Clinical Systems Renewal Program will deliver a modern, integrated digital clinical system across all NT Health services.

The NT Government is making an investment in CCSRP of $259 million over five years. CCSRP is the NT Government's most significant, complex and pervasive digital transformation of frontline services.

The clinical system is being sourced from a leading international health software vendor, InterSystems. A local partner arrangement has been established between InterSystems and Dialog IT to ensure the local industry will benefit from this major program.

Following completion of the Implementation Planning Study in 2017-18, the solution build phase will progress over 2018-19 and conclude in 2021-22.

Benefits

CCSRP will remove multiple aging legacy systems, provide digital health records across all NT Health services and facilitate improved client outcomes.

CCSRP will provide comprehensive digital information to clinicians at point-of-care across the spectrum of NT Government health services. This will enable better clinical servicing and lower risks.

CCSRP requires more than 100 new jobs over the life of the program. This necessitates engagement of extensive ICT professionals, working across multiple project streams and disciplines. Almost all engagements are through Territory enterprises with ICT professionals to be based in Darwin, providing significant value into the ICT industry, expanding local ICT capability and providing opportunities for upskilling over the program.

2019 progress update

The design phase for the CCSRP program is complete, incorporating over 4,600 detailed functional design requirements, developed in consultation with NT Health clinicians.

The vendor has commenced building the prototype of the system which has been given the name 'Acacia'.

Initiative

New contemporary Government Data Centre (GDC) ready to commission.

Overview

The NT Government is working on a data centre refresh program that is moving to a dual-site model for managing essential government data.

Establishing a new purpose designed government data centre is the first of three projects in the program. Following design and fitout of the GDC, the next project is to commission the new facility.

Benefits

A dual-site model substantially reduces risk to continuity of government services, digital systems and the enterprise ICT network by increasing capacity and resilience to manage a disaster event.

This initiative builds government's core digital foundations through ICT infrastructure, network and data storage in a modern, industry standard facility that will meet future needs.

Initiative

Undertake a whole of government ICT systems stocktake to identify the functions of each system, technology base, life cycle phase and interdependencies with other systems as recommended in 'A plan for budget repair – final report'.

Overview

A stocktake of ICT systems currently used in NT Government agencies will commence in 2020.

This stocktake will provide a clearer picture of the government's ICT environment to then inform decisions regarding enterprise architecture, compatibility and future investment.

The existing Business Applications Register will be used as a data source for the stocktake.

Benefits

The information gathered in the stocktake will be used to develop roadmaps for major systems and identify opportunities to rationalise the number of systems across government.

The stocktake will also inform consideration of business priorities and investment needs.

Initiative

Increase NT Government's cyber security capacity and capability to better protect systems and data from cyber-attacks.

Overview

The cyber security threat landscape is escalating, with the volume and sophistication of cyber threats growing exponentially.

The NT is not immune from cyber-attack and preparation is essential. The NT Government's cyber security capability is being improved to strengthen cyber security controls, incident detection and response measures and analytical capacity.

Planning will commence for a cyber security operations centre to improve responsiveness.

Benefits

NT Government's extensive datasets and thousands of systems and devices will be better protected, providing greater security of Territorians' data and enabling government services to continue uninterrupted.

While it is not possible to be completely protected and some attacks will succeed, early detection and prompt action can minimise damage.

Stopping or reducing the impact of cyber-attacks avoids substantial rectification costs and limits the impact on the community and business.

2019 progress update

New technology measures are being implemented to restrict the use of unapproved software on government computers. Work to increase awareness of cyber security risks is being progressed, with additional effort and resources being applied to enhance cyber security response capabilities.

Initiative

Improving resilience of government's ICT network and service delivery through a dual data centre mode.

Overview

Government's data centre refresh program will improve ICT network resilience and reduce business risks.

Government has a data centre refresh program underway that will result in two contemporary data centres – a new primary facility and a local back-up data centre.

Benefits

This initiative is part of a multi-year works program and will procure space in an industry-standard commercial data centre facility in Darwin to meet back-up data management needs. The project will move into the commissioning phase in 2019.

Relocating from the Chan Building will enable better use of this central site as part of Darwin CBD revitalisation plans. It will locate critical data centre operations in more suitable secure sites.

2019 progress update

A contract has been awarded for backup data centre services with the transfer of secondary computing requirements to be completed by mid 2020. The dual data centre model will provide redundancy for critical systems and enhance data backup services.

Initiative

Commencing ICT program for a modern, integrated child protection and youth justice solution that improves outcomes for Territory children and families.

Overview

This program incorporates a new core case management system along with a data exchange and analytics solution.

Government is investing $64 million over four years into this program which represents the third major frontline digital transformation initiative and will assist to deliver on key recommendations from the Royal Commission into the Protection and Detention of Children in the Northern Territory.

A public tender for the core system will be released in 2018-19 applying government's Buy Local Policy to encourage local industry involvement, with ICT professional skills to be sourced locally through Territory enterprises to the maximum extent.

Benefits

This digital solution will provide real time data to give frontline child protection workers the information they need to make decisions regarding the safety of vulnerable children. The system will incorporate mobility, portal and business intelligence functions that will provide timely information to workers both at their desk and in the field.

2019 progress update

The functional requirements for an integrated Child Protection and Youth Justice system have been identified as part of the Client Management Systems Alignment (CMSA) program for Territory Families. The procurement of a new system and analysis of requirements for related business systems is in progress.

Initiative

Use artificial intelligence (Machine Learning) technology to improve fish stock reporting and research across the NT.

Overview

This initiative is adapting the concepts and digital features embedded in object recognition technology to identify fish species.

The technology is initially being used in limited areas and will be considered for broader application if it proves successful.

Benefits

Object recognition technology concepts have the potential to streamline field work, improve and efficiently capture fish stock data to provide valuable information about local fish populations and fisheries.

In the future this is likely to benefit the fishing industry and local recreational fishers.

Initiative

Build, configure and test the Acacia digital health system under the Core Clinical Systems Replacement Program.

Overview

The design phase for Acacia is complete, incorporating over 4600 detailed functional design requirements.

The vendor has commenced building the prototype of the system and the configuration and testing phases will progress over 2019-20.

A staged rollout of the system to NT hospitals is scheduled to commence in 2021 and conclude in 2022.

Benefits

Acacia will remove multiple aging legacy systems, provide digital health records across all NT Health services and facilitate improved client outcomes.

Acacia will provide comprehensive digital information to clinicians at point-of-care across the spectrum of NT Government health services. This will enable better clinical servicing and lower risks.

Acacia requires more than 100 new jobs over the life of the program. This necessitates extensive engagement of ICT professionals, working across multiple project streams and disciplines. Almost all engagements are through Territory enterprises with ICT professionals based in Darwin, providing significant value into the ICT industry, expanding local ICT capability and upskilling opportunities over the program.

Initiative

Source a customer-centric digital forms platform that will enable Territorians to do more business with government online.

Overview

The NT Government has many hundreds of forms across agencies that are in varying stages of digitisation. To help agencies deliver online forms in a consistent way, a common digital platform is planned to be sourced and then made available to agencies in 2019.

Development work will align with the planned Digital Services Policy to make sure community needs are central to design and a consistent standard is applied.

Benefits

The intention is to have digital forms that are simple and intuitive for users, not just electronic copies of paper forms.

People who transact with the NT Government will benefit through online access to intuitive forms with the ability to transact digitally and conveniently.

2019 progress update

A pilot project is concluding that has evaluated a potential platform, including servers, databases, interfaces, security requirements, ICT network and data linkages. Five pilot digital forms are being tested to refine the design and confirm the suitability of the platform.

Initiative

Build, configure and test the SerPro system to support delivery of frontline police services.

Overview

Detailed implementation planning for SerPro was completed in January 2019 and the build phase is underway through a series of defined functional blocks.

This is scheduled to be completed in late 2020 followed by testing and staged rollout to NT Police regions commencing in 2021.

Benefits

SerPro will support police in providing essential frontline law and order services to the Territory community.

Through integration, mobile access and expanded digital functionality, SerPro will make increase information available to police in the field, reduce manual data input and automate data linkages. This will enhance productivity and assist police, leading to improved public safety.

Local ICT industry jobs will increase through use of ICT professionals over the program. This will provide upskilling opportunities to grow capability and economic value for the industry and the NT.

Initiative

Improved reporting for NT Health services through redevelopment of Health's Enterprise Data Warehouse.

Overview

The project will:

• replace the department's aging toolsets and data management infrastructure with contemporary technologies
• incorporate continuous development of new reports and data submissions and
• integrate with the new systems being implemented through the Core Clinical Systems Renewal Program.

Benefits

The redeveloped Enterprise Data Warehouse will enable more effective reporting on health services to the NT and Australian governments, key performance indicators for government and hospitals and provide valuable insights to hospitals and clinics on service activity and funding.

Initiative

Digital master data management across the NT's Integrated Justice Continuum.

Overview

Master data management enables the capture, validation and management of identity information for people who interact with police, courts and prisons.

The system provides a central identity data store and management solution that utilises data analytics and algorithms to monitor and alert potential data issues, improving the quality of identity data.

Benefits

Productivity for frontline staff is improved by enhancing the accuracy and availability of identity data, requiring less time to identify, check and record a person.

The potential for errors across multiple systems and the effort to rectify is reduced.

The solution also provides positive outcomes for individuals through accurate personal information, including medical needs and circumstances.

Initiative

Job alerts and notification for people seeking NT Government jobs.

Overview

The NT Government's online jobs portal has been updated by introducing a job alerts feature so people interested in applying for government jobs can be automatically notified when jobs that suit their skills and interests become available.

Benefits

This responds to user needs and delivers a value adding digital service for Territorians.

Job seekers will know when suitable vacancies arise and will not miss opportunities.

The NT Government will maximise potential to source quality candidates for vacant positions.

Initiative

NT Government digital apps and systems making data and services online and mobile.

Overview

The NT Government is putting more government data and services online. Information is being made more accessible on-the-go through digital apps for mobile devices. NT Government apps include:

• Road Report NT – up to date road conditions and obstructions, with the public able to advise road and traffic light faults
• My Rego – residents can check and manage their vehicle registration with the status of all NT registered vehicles available
• QTOL – information on NT Government quotations and tenders
• Field Guide NT Fauna – NT wildlife, descriptions, images and sounds
• ShopNT – advice on consumer rights, smart shopping and making a complaint about a retailer
• Fishing Mate – access to fishing rules, fish species, possession limits and restricted zones
• RentNT – advice on renting a property, responsibilities and assistance for disputes
• SecureNT – preparing for and getting through emergency situations in the NT with links to alerts and warnings
• NT Bus Tracker – bus stops, bus routes and tracking bus locations
• InvoiceNTG – suppliers can lodge and track their invoices awaiting payment.

Benefits

Business and the community can access government information and services at any time and place. Users are no longer restricted to office hours or inconvenienced by the need to come into a government office.

This reduces costs for service users, improves service quality and availability, and helps users to keep track of their transactions and be more in control.

In turn, government benefits from reductions in phone calls, correspondence and over the counter transactions, which cost more than online alternatives.

Initiative

Progress implementation of digital court case management system allowing electronic lodgement of documents and briefs.

Overview

Implement case management system for civil matters before the courts following a pilot in the Northern Territory Civil and Administrative Tribunal (NT CAT).

Electronic lodgement of documents and briefs for NT CAT was implemented in late 2019 and will be extended to civil matters in 2020.

Benefits

Court case management system provides a digital system to enhance management of the end-to-end, courts and justice, modernize and automate processes and allow courts to operate more efficiently.

Initiative

Commence preparation of a roadmap for the automation of manual, labour intensive and repetitive administrative tasks using process automation technologies as recommended in 'A plan for budget repair – final report'.

Overview

A roadmap will be developed setting out the benefits, requirements and investment needed to automate manual, labour intensive and repetitive tasks using process automation technologies.

The initial focus of the automation roadmap will be on analysing back-office services that require high levels of administrative support and assessing the process automation technologies that could perform these functions more efficiently.

This analysis will be applied to develop a business case identifying the priorities for process automation and the estimated benefits and costs.

Benefits

Process automation presents an opportunity to meet increased demands for services without increasing the workforce. It allows administrative staff to transition from lower value transaction processing and compliance roles to higher value customer services and strategic advice roles.

Initiative

Commercial passenger vehicle compliance database.

Overview

The new digital database allows commercial passenger vehicle (CPV) operators and networks to digitally upload performance data.

The CPV regulator can monitor compliance and initiate actions via the database using programmed business rules.

Benefits

The CPV database provides a streamlined and convenient way for CPV operators to meet their compliance requirements.

CPV regulation activities are improved through applying consistent business rules to all CPV operators that enable prompt action.

Initiative

Plan and scope an automated workflow that transfers non-restricted data in real time between police, justice and corrections.

Overview

The NT Government is working to establish an integrated justice continuum where essential non-restricted data is available to police, justice and corrections officers in real time and without needing data re-entry.

Benefits

When operational, this digital continuum will improve productivity and assist police investigations, the conduct of criminal trials and prison management.

2019 progress update

The project teams for the Police SerPro system and the Justice Veritas project are identifying the information required for common business processes. For example criminal case initiation between Police, the Director of Public Prosecutions (DPP) and Courts.

This is includes analysis of data requirements for the interfaces between Police SerPro and DPP-Courts (Odyssey) systems and for the development of the justice information exchange (JIE).

Initiative

Territory Intelligence and Coordination Centre operational.

Overview

A new Territory Intelligence and Coordination Centre establishes an integrated view of emergency situations and potential criminal activities.

The centre, which is led and controlled by NT Police, accesses real time data from multiple sources and involves resources from a range of agencies to improve community safety.

Benefits

A collaborative and early intervention approach to addressing crime and anti-social behaviour is being established accessing and cross referencing digital data and systems from across government, supported by key agency staff.

The centre makes effective use of government information to provide insights and assist in directing police resources.

Initiative

Develop a digital government transformation plan to identify priorities for transformation and consider digital technologies that could create efficiencies in the delivery of government services.

Overview

A Digital Government Transformation Plan will be developed as a key government initiative from 'A plan for budget repair – final report'.

This plan will build on the directions and actions in the Digital Territory Strategy and apply the Digital Services Policy.

The transformation plan will identify the technologies and business processes that offer the greatest potential to enhance the quality of services to the community, create efficiencies in the delivery of services and reduce the cost to government.

Benefits

Digital approaches will enable simpler, more convenient and faster government service delivery for the community and reduce costs, particularly for small and isolated communities.

The data collected from these services can also be used to evaluate and improve the effectiveness of government programs.

Initiative

Commission the new Government Data Centre at Millner to become NT Government's primary data centre.

Overview

This initiative is part of the data centre refresh works program that will relocate data centre services from the Chan Building in Darwin CBD and establish a dual data centre model for government.

A related project to procure a back-up data centre facility is recorded in the design list.

Commissioning the new Government Data Centre is a multi-year, multi-agency project which will complete in late 2019.

Benefits

The work program will greatly reduce government's service continuity risk and set strong foundations for effective data management and future digital advances.

Relocation will enable the Chan Building site to be repurposed and provide better use of this central CBD site.

2019 progress update

The new Government Data Centre in Millner has been commissioned and services are being progressively transitioned from the current data centre in the Chan building. The program continues to be tracking to schedule with collaboration from government agencies and service providers.

Initiative

Pilot of an integrated case management system for NT courts and tribunals.

Overview

A project is underway to implement an integrated digital case management system for NT courts and tribunals.

The first phase involved piloting the new solution with high volume activities in the NT Civil and Administrative Tribunal.

This proof of concept phase was successful and further project implementation phases are now being planned.

Benefits

When fully implemented, NT tribunal matters and court cases will be digitally managed. This will greatly improve capacity to record, track and consider substantial volumes of legal documentation.

Initiative

Investigate refresh options for the NT Government's main website, nt.gov.au, with a focus on improving user experience.

Overview

The NT Government established a central website (nt.gov.au) in 2015-16 to make it easier for people to find government information.

The site requires improvement to make navigation easier, update the central search engine and enhance mobile compatibility.

Design and engagement work will progress in 2018-19 to confirm user expectations and identify and scope requirements in detail.

Benefits

This website is government's main presentation to the online world and needs to positively reflect the NT in terms of presence, accessibility and content.

Site users will benefit from being able to quickly access reliable and complete information.

2019 progress update

The nt.gov.au website has been refreshed with a focus on improving usability and user experience. Ongoing enhancements and new features will continue to be implemented on the site.

Initiative

Design a central digital solution for reporting and tracking the progress of key government initiatives, which will improve and streamline agency reporting requirements.

Overview

The NT Government has multiple strategies and plans underway that require agencies to achieve milestones and need periodic tracking and progress reporting.

Reporting and monitoring activities are usually coordinated by the lead agency.

This initiative will create a central digital solution that can track multiple work streams across agencies, match and reference data and automate updates to meet a range of reporting requirements.

Benefits

This initiative will improve productivity for agencies, enhance monitoring of government's major strategies and provide consistent and timely reporting to strengthen accountability.

2019 progress update

Digital solution designs based on an existing system were explored following a 'hackathon' event. A solution capable of effectively meeting all the requirements for a whole of government reporting system across all initiatives and programs is not presently available and would require substantial investment to establish.

This further project is on hold as it has a lower priority than other digital solution projects. The existing central system for monitoring and reporting on government commitments has been enhanced and upgraded to deliver initial reporting benefits.

Initiative

Finalise the relocation of the NT Government data centre from the Chan building to the Millner data centre and a backup data centre.

Overview

The new government data centre in Millner has been commissioned and services are being progressively transitioned from the Chan data centre.

A contract has been awarded for backup data centre, services with the transfer of secondary computing requirements to this facility scheduled to be completed by mid 2020.

Benefits

This program will greatly reduce government's service continuity risk and set strong foundations for effective data management and future digital advances.

Relocation will enable the Chan building site to be repurposed and provide better use of this CBD site.