Improving Government Services
Digital technology is changing Territorians' expectations when it comes to government service delivery.
A new generation of digitally savvy Territorians are demanding more sophisticated, streamlined and accessible people-centric experiences when using government services, with control over the departments and services they share their data with.
Increasing the footprint of accessible, intuitive and mobile responsive online services is a priority for government and critical to the future of government services. Working to establish seamless interactions across integrated government services using a secure 'tell us once' approach will make the customer experience simpler and faster.
The client experience is central to designing online services and will take into account the unique community demographics in the Northern Territory. Customers are now being involved in solution focused co-design processes rather than just being service and product consumers. Code fairs, hackathons and crowd sourcing all place the customer at the centre of technology development.
Embracing the co-design process might mean government has to look at existing services differently and not just convert a process to an online form; rather the focus needs to be on designing the experience in a new way that suits the end user.
Government recognises the benefits that digital technology can deliver and is progressing an inclusive and streamlined digital reform agenda that will transform service delivery across many frontline government services from health and policing through to courts and licensing.
Digital transformation firstly requires government to have sound digital foundations that are robust, secure and responsive to ensure the digital disruption reforms are successful.
Much work has been done and there is much more to do, across agencies and with stakeholders to deliver solutions that are effective, intuitive, integrated and, most importantly, meet Territorians' needs.
We will achieve this by...
Prioritising digital channels for government services, increasing convenience and empowering Territorians to choose how they engage with government.
Introducing modern, integrated digital solutions, transforming frontline service delivery to Territory communities.
Investing in capability and appropriate policy settings, ensuring government's digital foundations are robust, secure and reliable.
Moving to a 'tell us once' approach, making it easier for Territorians to transact with multiple government departments.
Key Focus Areas
Modernise government services
Deliver modern government digital services that are customer-centric and simple to use.
Reform systems and establish government ICT applications on efficient and sustainable platforms.
Strengthen digital foundations
Strengthen digital foundations for government and the community to effectively support and enable the digital transformation journey.
Maintain secure systems
Maintain secure government systems to protect Territorians' data.
Easier transactions with government
Make online identity verification transactions with government easy.
What you said:
Citizens are looking for more government services to be available online and to be easy to use, from renewing a car registration to applying for a job. Government services need to be reliable, easy-to-use and accessible for remote communities where traditional services are no longer available. Focusing cyber safety programs and messages for the most vulnerable members of the community.Ngukurr Community Ethos Global Foundation
NT Government partnering with industry to deliver trusted verification and identity services, helping to leverage investment and experience.Australia Post
Efforts must continue towards the digital transformation of government transactions and services.Australian Computer Society
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