Design Phase 2019

Chatbot to assist Motor Vehicle Registry staff

Improving Government Services

Initiative

Establish a text based chatbot to assist Motor Vehicle Registry staff to answer customer queries.

Overview

Establish a text-based chatbot to assist Motor Vehicle Registry staff in answering customer queries.

The chatbot is programmed by loading relevant questions and answers and then uses this knowledge to respond to questions entered by staff.

Benefits

The chatbot will allow staff to provide faster responses to customer queries.


View all actions