Deliver Phase 2019

Adopt a digital-first mindset in relation to government service delivery

Improving Government Services


Identify practical approaches that will encourage adoption of a digital-first mindset across government agencies as a foundation for digital transformation initiatives in the 'Plan for budget repair – final report'.


Protocols will be developed to move digital delivery to be the primary approach for government services to simplify and reduce the costs of providing services.

Traditional service delivery approaches are likely to still be required for some situations but these will supplement the primary digital service platforms.

Moving to a digital delivery model will take time and investment and needs to be managed. Opportunities to be digital-first will present when new services are introduced or existing services modified or upgraded.


Digital delivery of government services make them more accessible and easier to use and reduces the time and cost for both government and customers.

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